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fiber’s fibers

At fiber, we work and live by eight main principles that make us who we are. They’re what we’re made of –– the fiber of fiber. These fibers guide how we accomplish our mission to amaze more customers.

Do What’s Right

This is first on the list for a reason. A good reputation takes a lifetime to build and only seconds to destroy. Remember that you represent yourself and all employees at All decisions, good and bad, reflect on you and the entire team.


Call, email, text, or send a singing telegram. There are no problems we can’t solve through open communication.

Be Nice

Seriously, don’t be a jerk. We’re all working to help homebuyers. Remember, we’re all on the same team, so be nice!

Do One More

The difference between winners and champions is one more. One more phone call before you wrap up for the day. One more minute on the treadmill. One more file we review. When others are “done,” we do one more.


Just because we’ve always done it that way doesn’t mean it’s not incredibly stupid. If something can be done better, let’s talk about it. Leave no stone unturned when it comes to improving the mortgage experience.

Keep Your Promises

All of them. Follow up with homebuyers when you say you will. Leave work early to see your kid’s baseball game. Make meetings on time. Bottom line: when you say you will do something, do it.


Don’t just hear, but actively listen to homebuyers, real estate agents, referral partners, and other team members. Find problems and let’s solve them.


Simplifying the mortgage process is not impossible. We’re doing it. Embrace it. Live it. Believe it

what our customers say

the fiber.initiative

Actions speak louder than words. That’s why we’re dedicated to working with organizations like Habitat for Humanity that help to ensure access to food and housing. Stay tuned for updates on how we’re enriching our communities.

— Muhammad Ali
"Service to the others is the rent you pay for your room here on Earth."
— Muhammad Ali
"Service to the others is the rent you pay for your room here on Earth."
— Muhammad Ali
"Service to the others is the rent you pay for your room here on Earth."
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